Urgent Maintenance for Out of Hours

Our office opening times are:

  • Monday to Friday: 9:00 – 18:00
  • Saturdays: 9:00 – 17:00
  • We are closed on Sundays and Bank Holidays

Generally most maintenance issues can wait until we are open however if you have a genuine emergency we can offer the following advice and please refer to YouTube as it can be really useful.

ELECTRICAL ISSUES

If there is a fault with the electrics and the fuse board has tripped then you will need to try and establish if there any faulty items which is causing the electrics to trip, such as a faulty kettle, too many items being plugged into one socket, blown light bulb etc. You should be able to figure out the area from the fuse board and we advise unplugging all items, resetting the fuse board and switching on each electrical item one by one to see which one is at fault.

BOILER AND HEATING ISSUES

Harlequin Heating LTD, Lez Williamson 07787 533 521

Checks to carry out: do you have credit on your gas and electric, if you have a pre-pay meter is the gas switched on, is the thermostat turned up, is the timer set, is the pressure low on the boiler as it might require topping up. Sometimes if you switch the boiler off and at the isolator for a minute, then turn it on and reset the boiler this will get it started.

FIRE ALARM FAILURE

If the smoke detectors / carbon monoxide detectors are bleeping intermittently then you need to replace the battery. If you have an alarm panel and the alarm is sounding then press 5-1-4 to activate the panel and press silence to turn off the sound. Please report this immediately to the office.

We have the following contractors who you can call in a genuine emergency. If the emergency is established as genuine you will be reimbursed for any call out charges. Please be aware that if this is not the case then you will be charged the emergency call out fee.

LEAKS

If you have a leak which you cannot contain and if left will cause damage to the property please turn off the water at the mains to the property and call an emergency plumber. Small leaks which can be contained please contact us the following day.

FIRE

In the case of an emergency such as a fire please call 999 to report this.

GAS OR PLUMBING EMERGENCIES

TNT Plumbing & Heating, Matt: 07971306492
Gas leak call British Gas: 0800 111 999 – please note that the gas will be turned off.

ELECTRICAL EMERGENCIES

Evolt, Sam Clayton: 07875752313
Kieran Hodges: 07977058901
Joe O’Hara: 07831 694843

LOCK EMERGENCIES

Safehaven, Matt Nemith: 07584429074.

DRAIN EMERGENCIES

Sean Frape: 07714232094

If you are unable to reach the recommended contractors then please refer to the internet ideally check-a-trade website for an alternative.